Return, Refund & Exchange Policy

Last Updated: July 2026

At VELUNE, every product is crafted specifically for your order. We are committed to delivering premium quality and ensuring your shopping experience meets the highest standards.

Returns

If you receive a damaged, defective, incorrect, or incomplete item, please contact us within 7 days of receiving your order.

To initiate a return, email velune.clothing007@gmail.com with:

• Your order number
• A description of the issue
• Clear photos of the product and its packaging
• Returns sent without prior authorization may not be accepted.

Refunds

Once your request has been reviewed and approved, we will offer one of the following, depending on the nature of the issue:

• A replacement product
• A full refund to your original payment method
• Store credit

Approved refunds are typically processed within 5–10 business days, depending on your payment provider.

Exchanges

As every VELUNE item is made to order, we do not offer exchanges for:

• Incorrect size selected by the customer
• Change of mind
• Preference for another colour or design

Please refer to our Size Guide before placing your order.

If you receive the wrong product or a product with a manufacturing defect, we will replace it at no additional cost.

Non-Returnable Items

We cannot accept returns or exchanges for:

• Change of mind
• Incorrect size ordered
• Minor colour variations caused by screen settings
• Normal wear and tear
• Products that have been worn, washed, altered, or damaged after delivery